Click on any page to view and understand its purpose
System entry point. User logs in and is redirected based on role.
Shows team availability, KPIs, FTR %, SLA breaches and live task status.
Daily POA selection, task execution, email-based tasks and utilization view.
Incoming emails automatically converted into tasks with AHT & ETA.
Quality check page where completed tasks are marked as FTR or Rework.
Admin configures tasks, categories, standard AHT, SLA and KPI mapping.
Daily automated reports with productivity, quality and SLA metrics.